Return Policy

WHAT IS YOUR EXCHANGE / RETURN POLICY?

**Include your order # on the return packaging

For all returns:
Send email to [email protected]
Subject Line: Return or Exchange
Body: Describe what item you want to return and the reason. If the product is defective, please attach an image of the defect.

Did we make a mistake?        
While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the right item right away, as long as it's unwashed, unworn and undamaged. The same thing applies if your merch arrives damaged. We are happy to provide a return label via email for you to send the item(s) back.         
       
Please make sure to reach out to us right away for returns, we need to start the process within 30 days of the date you receive the item.        
       
Or did you just change your mind?        
If you're not happy with your purchase and have not worn, washed or damaged the t-shirt or piece of merchandise, just contact us and we are happy to exchange it or give you a refund, minus your original shipping. You just pay for shipping and we'll take care of it! We reserve the option to charge a 15% restocking fee. 

WHAT IF I RECEIVED MY ORDER IN THE MAIL, BUT IT'S WRONG?

If you have received your order and it is wrong due to an error caused by vivabchic (ie: You ordered a specific size or color and received a DIFFERENT item), We are happy to provide a shipping return label to your e-mail.            
Include the UNWASHED & UNWORN product, a note explaining the mistake, and your order number. We will send out the correct order right away and request that you please e-mail us about any problems immediately so our warehouse can be aware of the return before it arrives.            
           
Orders ONLY qualify for exchange if the incident is reported within 30 days of the items ship date. Also, the Product cannot be washed, damaged or worn to qualify for the exchange.            
           
When returning an item please ONLY send orders back via standard China Post mail. vivabchic does NOT cover the cost of shipping that is not standard parcel post via the China Post. vivabchic does not refund priority shipping, delivery confirmation, or any other additional services. vivabchic only covers the cost of shipping if the order is a mistake made by vivabchic            
           
Any items that are returned due to a customer error are susceptible to a $10.00 restocking fee in addition to the cost of re-shipping and handling the item.